{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, merchandise returns are free and must be made within 30 days of the date of online purchase.  "}]},{"type":"paragraph","children":[{"type":"text","value":"There are two ways you can return the items:"}]},{"type":"list","listType":"unordered","children":[{"type":"list-item","children":[{"type":"text","value":"In store: ","bold":true},{"type":"text","value":"Items can be returned to the Aubainerie store of your choice. Please bring a copy on your invoice or purchase confirmation and the items you want to return."}]},{"type":"list-item","children":[{"type":"text","value":"By mail:","bold":true},{"type":"text","value":" See procedure below. "}]}]}]}

No, only purchases made on Aubainerie.com can be returned by mail. 

Aubainerie offers a free return mail service across Canada for all orders made online.

To return you items purchased online by mail, follow these steps: 

1. Take one copy of your packing lists and circle the items you are returning. For each item circled, please indicate the reason for returning it by writing down one of the following codes next to it: 
2. Carefully wrap the items to be returned and attach the updated copy of the packing list. Keep the remaining copies for your records.
    
3. Place the prepaid shipping label on your package to be returned, making sure to add your address to the "form / de" section.
    
4. Drop off the package at a Canada Post's office.
    

For any questions regarding returns by mail, contact us by email at: service@aubainerie.com.

Yes, a Canada Post prepaid return label is included with your package for free. 

Please return your items using this label. Otherwise, additional charges may apply if you use another shipping method. If you use another shipping method, be sure to return the package to this address: 

3DM / Aubainerie

9320 rue St-Laurent, suite 204, Montréal, QC, H2N 1N7

If the prepaid label is not in your package, contact our customer service department by emailing service@aubainerie.com or calling 1-833-303-1244. 

Yes, it is possible to return items from two different orders in one single package. It is however important to include the two packing lists.

Refunds are processed 14 days within receipt of items to our warehouse. The refund is applied to the original payment method.

Yes, as soon as we proceed to the refund, you will receive a detailed email. 

Depending on your financial institution, allow 24 to 72 hours for the refund to be entirely processed.

Shipping costs are non-refundable. 

Exchanges can only be processed in stores. However, you can return the original item by mail and place a new online order. 

Please take note that if you purchased one or more items online using a promotional code, you will need to redeem your items in store in order to benefit from the same discount. 

If your item is damaged or defective when you receive it, please contact our customer service department by emailing service@aubainerie.com  or calling 1-833-303-1244. 

No. Items with this mention: "This is a final sale item. It cannot be refunded nor exchanged by mail or in stores."  cannot be exchanged or refunded in store or by mail.

Unlike regular priced items, sale items with a total discount of 50% or more off the regular price cannot be exchanged or refunded in store or by mail. 

For hygiene reasons, no exchange or refund is granted for the following items: 

• Underwear for men or women (panties, bras, boxers and underpants) 
• Stockings for men or women 
• Women's tights 
• Earrings